Job Aid

Accountability: Two Models, Same Word

When the C-suite says "accountability," they usually mean trust, ownership, and empowered decision-making. When middle managers hear it, they often hear consequences, control, and pressure to "step up." This job aid maps the two models side by side, draws on research from Edmondson, Rock, and Bregman, and gives leaders four practices to keep their words and actions grounded in trust.